Last Updated: December 18, 2025
Thank you for visiting Turner Home Improvement Contractors, LLC’s (“we,” “us,” or “our”) website. This Privacy Policy outlines how we collect, use, and protect the information you provide to us through our website. By accessing or using our website, you agree to the terms and conditions of this Privacy Policy.
1. Information Collection and Use
1.1 Personal Information
We may collect personal information from you when you voluntarily provide it to us through our website, over the phone, or via text message. This may include, but is not limited to, your name, email address, phone number, property address, and any other information you choose to provide.
1.2 Use of Personal Information
We may use your personal information for the following purposes:
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To respond to your inquiries or provide information you requested
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To process and fulfill your requests for services
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To communicate with you regarding services you have requested, including scheduling and updates
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To send appointment confirmations and reminders
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To improve our website and enhance your user experience
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To comply with applicable laws, regulations, or legal obligations
We do not send unsolicited promotional text messages without proper consent.
2. SMS & Text Messaging Policy
By providing your mobile phone number to Turner Home Improvement Contractors, LLC (“Turner”), you consent to receive informational text messages from us related to:
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Appointment scheduling and confirmations
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Interview confirmations and reminders
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Customer service and project-related communication
2.1 How You Opt In
You may opt in to receive text messages by:
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Providing your number over the phone and consenting to receive text messages
2.2 Message Frequency
Message frequency varies based on your interaction with our office.
2.3 Opt-Out Instructions
You may opt out at any time by replying STOP to any text message.
You may also opt out by calling our office or emailing us.
Once you opt out, you will receive a final confirmation message and no further texts will be sent.
2.4 Help
Reply HELP for assistance, or contact our office directly.
2.5 Message and Data Rates May Apply
Standard message and data rates may apply depending on your mobile carrier. You are responsible for any costs or fees associated with text message usage.
2.6 Carrier Disclaimer
Mobile carriers are not responsible for delayed or undelivered messages.
3. Handling of Phone Numbers & Data Sharing
We respect your privacy and do not share, sell, rent, trade, or disclose your mobile number or personal information to third parties for marketing or promotional purposes.
Your information is only shared with trusted service providers when necessary to operate our business and deliver services to you (such as CRM systems, invoicing platforms, and phone service providers), or when required by law.
4. Information Security
We implement appropriate security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Third-Party Websites
Our website may contain links to third-party websites. Please note that we are not responsible for the privacy practices or content of those websites. We encourage you to review the privacy policies of any third-party websites you visit.
6. Changes to this Privacy Policy
We reserve the right to modify or update this Privacy Policy at any time. Any changes will be effective immediately upon posting the updated Privacy Policy on our website. It is your responsibility to review this Privacy Policy periodically for any updates.
7. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at our headquarters:
Turner Home Improvement Contractors, LLC
182 Oakwood Drive
Glastonbury, CT, 06033
info@turnerhomeimprovement.com